This workshop is designed for all client facing staff and will explore the following:
- The client buying process – how people make purchasing decisions and how we can maximise our position
- Psychology of buying – in this world of information overload we examine how clients look out for buying short-cuts
- Client types – we look at personality types and how we can serve them better
- The client journey – satisfying client expectations is key to on-going business development from existing clients
This workshop is designed to be engaging and easy to follow for those seeking a deeper understanding of how to connect with more clients and serve them better.